Customer Support

Returns, Refunds, and Exchanges

Due to the intimate nature of our products and health considerations, we can't accept returns or exchanges for underwear or swimwear, but we will do our best to help resolve any issues.

If the underwear/clothing you received is damaged:
Contact us with your name, order number, a photo of the damage, and description of the issue. We'll re-send deliveries for any damaged or faulty goods received within 30 days of shipment.

Please note, damaged or faulty items that have been washed or worn will be replaced at our discretion. Requests for replacement of damaged or faulty items after 30 days of shipment will be replaced at our discretion.

If the underwear you received is the wrong size/style from the order:
Contact us with your name, order number, and the size/style you received as soon as possible. A photo of the product and any labels or packaging is encouraged, as this will expedite the process for a replacement. If the style/size received is different than the original order (or your size/style preferences in the case of the Monthly Underwear Club), we are happy to re-send your delivery at no additional cost.
Notification after 60 days of shipment for incorrectly sent items will be refunded or replaced at our discretion.

If the underwear you received is not to your liking:
We don't exchange items or accept returns if you simply change your mind or don't like what you received so we encourage customers to consider their purchase on DailyJocks.com as a final sale.

Monthly Underwear Club subscribers are encouraged to keep their size/style preferences up to date. Please contact us at support@dailyjocks.com to let us know if you'd like to change your size or style preference.

We do take customer feedback on board and often share this feedback with the brands we feature. Feel free to provide this feedback via the customer service portal.

Return Policy for Activewear:
Please choose wisely, as we do not offer refunds for change of mind. We will however exchange activewear (excluding underwear and swimwear) for another product provided we are notified within 30 days of the purchase date. Any requests to exchange clothing outside of this timeframe will be dealt with at our discretion.

Updating Billing / Shipping Addresses

Customers (including subscribers to the Monthly Underwear Club) can update their Billing and Shipping Addresses on file by logging into DailyJocks.com via the desktop site and going to "Address Book" and clicking "Add/Edit".  Please make sure you save any changes and click "default" where necessary.

Please Note: If you need to urgently update the details for a current order, please contact us ASAP at: support@dailyjocks.com. We will try to be of assistance if the order has not been completed/shipped; however, we are not responsible for any orders placed with incorrect or incomplete shipping details.  Any replacements/refunds will be at our discretion.
-The DailyJocks Team

GST (Australian Orders Only)

As we are an Australian business, all prices are subject to 10% GST for our customers in Australia.  If applicable, prices will include this GST if you are logged in while shopping. Otherwise, the GST will be added during the checkout process.  

Please choose AUD from the currency converter (used as a guide only) to display prices in AUD. Please note that all transactions are processed in USD.

The GST is calculated in Australian currency at the exchange rate published by the RBA at 4:00pm Australian Eastern time on the business day prior to the date of the tax invoice. Please not this amount may vary depending on fluctuations in currency.

Tracking & Shipment Status

The status of orders and monthly deliveries on DailyJocks.com are updated as payments are processed, orders are fulfilled, and shipments leave our headquarters.  Orders listed as 'Complete' have been shipped from our headquarters here in Melbourne, Australia.  

INTERNATIONAL ORDERS
Free Basic Shipping (no tracking) when you spend up to US$60
Free Basic Shipping (tracking) when you spend more than US$60


All our international packages are shipped with DHL Global Mail and are packages in unbranded packaging.


AUSTRALIAN ORDERS
Free Express Shipping on all orders, excluding underwear club and single item purchase.
All Australian orders are shipped with Australia Post.

For further information on standard delivery times, please read the Shipping Information (Australia) and Shipping Information (International) sections.

Shipping Information (International)

We ship worldwide to most international locations from our Australian based office.

INTERNATIONAL ORDERS

Free Basic Shipping (no tracking) when you spend upto US$50

Free Basic Shipping (tracking) when you spend more than US$50

All our international packages are shipped with DHL Global Mail and are packages in unbranded packaging.

AUSTRALIAN ORDERS

Free Express Shipping on all orders, excluding underwear club and single item purchase.

All Australian orders are shipped with Australia Post.

PLEASE NOTE: December and January are busy periods for the postal system and some delays may occur. Please contact us at support@dailyjocks.com if you do not receive your order within 4 weeks of your shipping date.

Where do you ship to?
We ship worldwide to most destinations. All items are shipped in discreet packaging. Delivery is usually 2-3 weeks anywhere in the world.

Once shipped, orders are approximately delivered as follows:

7-10 Days within Australia
New Zealand: 7-10 days
UK, USA, Europe: 2-3 weeks
Canada: 4-8 weeks (Can vary due to custom controls)
South America: 8-12 Weeks (Dependant on customs and country)
Asia: 3-4 weeks
India, Malaysia, Indonesia, Phillipines, Thailand: 6-8 weeks
South Africa, Africa: 6-8 weeks
Russia: 6 weeks
United Arab Emirates: 3-4 weeks (Note: Addresses must have a P.O box)


If you have not received a delivery within the above time frames, please notify us at support@dailyjocks.com for further assistance. Notifications of missing orders received after 60 days from shipping will be replaced at our discretion.

What types of payment do you accept?

All our transactions are processed securely using NAB Transact and GeoTrust SSL. We accept Major credit cards and PayPal.


If you need more information or have a questions, please email support@dailyjocks.com

Taxes and Customs

Some countries charge customs and taxes which are out of our control. We are not responsible with these and you need to check with your local authorities if additional taxes are payable for you to receive your package.

DailyJocks.com is owned and operated by Below the Belt Group Pty Ltd (ABN 47 125 292 828).

Australian Customers Please note a 10% GST is added at the checkout. Correct prices inclusive of GST are displayed if you are logged into your account.

Shipping Information (Australia)

Once payment is processed and the order is packed, shipments are updated as 'Shipped' in our system and then sent from our headquarters in Melbourne via Australia Post. As it is cost prohibitive, we are unable to offer tracking; however, most orders will arrive within 5-10 days to most locations in Australia.

In the event you have not received an order within 2 weeks of the order being updated as 'Shipped', please contact us with your order number or subscription details. 

We will aim to locate any missing packages and resolve any issues accordingly.

Customs Tax & Duty Charges

Additional taxes, duty charges, or fees assessed on international orders (outside Australia) are the sole responsibility of the customer. 

Customers are encouraged to check with your local authority or post office to anticipate any additional charges that may apply.  *Customers from the United Kingdom and South Africa please take special note (Sales Tax/ VAT)

Furthermore, it is illegal for us to declare products to be valued less than their selling price. We apologise for any inconvenience; however, we cannot accept requests for the values to be altered on Customs Declarations.

Order/Shipment Packaging

We understand that some members prefer discreet shipping. All our products are shipped in plain packaging with no pictures or branding visible. International Shipments (outside of Australia) are subject to customs labelling that denotes that shipments contain clothing.

We aim to remove any bulking packaging from products so that most shipments can fit into a standard size mailbox; however, larger orders may need to be picked up at a local post office.

Existing Members - 2nd Item on Recent Invoice

If you have an existing membership with the Monthly Underwear Club (started prior to June 2013) you may notice a second item on your recent Monthly Underwear Club delivery notification:


Monthly Underwear Club - $1995
SKU: 1995


Please disregard this line.  This is just a result of the migration of existing members to the new system.  You will still receive one delivery as per normal.  You'll notice the final amount charged will still reflect your existing payment amount.

First and Second Style Preferences

Each month Monthly Underwear Club subscribers receive one Brief, Trunk, or Jockstrap based on their preference settings. Occasionally stock and styles available during a particular month are limited, so we ask all Monthly Underwear Club subscribers to list a First and Second Style Preference when signing up.  

While we will aim to fulfil all orders with a subscribers First Preference, we may need to send your monthly delivery with the Second Preference so please choose/update your preferences accordingly. For more info, check Changing Your Size/Style Preferences.

Subscription Cancellations

You can cancel your subscription at any time by logging into your DailyJocks account via the desktop site, clicking 'My Subscriptions', 'Edit', and 'Cancel Subscription' at the bottom of the page.

If you have any issues with this process, please contact us at support@dailyjocks.com and we'll be happy to help.

Please note: subscription cancellations need to made at least 48 hours prior to your monthly billing date to ensure they're processed accordingly.

"The month is almost over. Where is my monthly delivery?"

While the calendar month may be drawing to a close, keep in mind that your Monthly Underwear Club shipments are processed and shipped once the monthly recurring payment clears. This means that if your billing date is on the 26th of every month, you order will most likely be processed and shipped within a couple days of the recurring payment, but it might not arrive before the end of the calendar month.

If you wishing to change your monthly billing date, please get in touch with us at support@dailyjocks.com.

Provided there are no delays in payments clearing, you'll still receive your deliveries on a monthly basis.

PayPal Notifications of Suspended/Cancelled Accounts

If you have recently received a notification from PayPal that your Monthly Underwear Club subscription has been cancelled or suspended, there are a few possibilities why including:
your registered credit card details have expired after two attempts, payment was not successfully processed due to insufficient fundsFor privacy reasons, PayPal does not tell us exactly why a subscriber's payments are cancelled. 

If you would like to continue your subscription, we ask that you rejoin via the new site.  Simply add the Monthly Underwear Club subscription to your shopping cart and register as a new customer. 

Please note we no longer accept PayPal payments for new subscriptions, and you will have to rejoin with a credit card.  Please get in touch with us at support@dailyjocks.com if you need any help with rejoining.